Like in any industry, the amount invested can make a major difference in webhosting too . Just in the support department, there are a lot of things that could be done if there is a lot of money at your disposal.
The Safe Drinking Water Act applies to every public system in the U.S. if tech support I.T more than 25 people. It was established to protect us against natural occurring contaminates, such as arsenic, mercury, lead, oil and animal waste and also man made substances such as improperly disposed of chemicals, weed killers, pesticides, fertilizers, and pharmaceutical drugs.
One of the biggest advantages that tech support I.T you get with Pay as you go IT is that you need not invest on costly pieces of equipment hardware and software. All this would be managed by the remote service provider.
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Why does the current state of tech support so often leave something to be desired? Answering this question won't really change anything, but it might make you feel slightly better if you understand the dynamic involved. The one-word answer is: Money.
Don't start messing with every setting you find. Unless you know what they mean, changing settings only makes it harder to solve the original problem. You've probably got multiple problems now.